Today, Arrangr, Inc. announced that it has partnered with Freshworks to launch a one of a kind scheduling solution to work from within their Freshchat module. Agents will now be able to schedule a specific date, time, method (be it a video or traditional phone call) for a follow-up meeting with a customer. Even an in-person meeting can be arranged with ease. Use cases range from agents being able to present a few possible follow-up times for the customer to immediately book, or share a supervisor’s or “level-two” tech support’s specific booking link for the customer to select a time that works for them.
What’s unique from the customer standpoint, they won’t be faced with the typical “a supervisor will ring you back soon.” Instead, they will have a definitive time to count on. Even if the presented times don’t work, a customer can view an in real-time schedule to select a better booking time.
Arrangr, the knowledge leader in “intelligent” scheduling, has at its core a one-of-a-kind universal hub for arranging meetings. This “hub” eliminates the frustrating back-and-forth texts, emails, and phone calls with one simple to use application. To arrange a meeting, one can simply connect ANY calendar, suggest some dates and times, a location, or a preferred method such as a conference call or video conference. No more separate emails with conference call PINs or links for video conferences. No more discussions to choose the perfect location to hold a meeting. Using a best-of-class model, Arrangr integrates, connects and streamlines all these tasks into one straightforward and easy-to-use application – while keeping a fine-tuned eye on speed, simplicity, and clarity. In as little as 30 seconds, and just a few clicks, a complete meeting with all its moving parts can be arranged. And soon, with our proprietary AI engine, Arrangr will anticipate your needs when and where you need them. Arrangr, Inc. is headquartered in Chester, CT, with additional locations in Boston, MA and San Francisco, CA.
Learn more at www.arrangr.com
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, Calif., Freshworks’ 2,700+ team members work in offices throughout the world. For more information, visit www.freshworks.com.
Freshchat is a next-gen messaging product that helps businesses better communicate with their customers. Freshchat provides a suite of website and in-product engagement capabilities which help businesses capture more leads and drive sales.
Learn more: https://www.freshworks.com/press-release/freshworks-launches-freshchat/